Quick Ship Surplus
Refund Policy
We stand behind the accuracy of our listings
Return Window
30 Days
Not As Described
Full Refund
Shipping Cost
On Us
01
Returns
If an item is not as described, we offer a full refund including original shipping at no cost to you. Please notify us within 30 days of delivery so we can resolve the issue promptly.
To be eligible for a return, items must be:
- Unused
- In the same condition as received
- In the original packaging
02
Partial Refunds
Partial refunds may apply in the following situations:
- New items that have been opened
- Items not in original condition, damaged, or missing parts not due to our error
Please note: Partial refund eligibility is assessed on a case-by-case basis. Contact us before returning any item and we will guide you through the process.
03
How to Start a Return
To return your product, send us an email and we will provide RMA (Return Merchandise Authorization) instructions. Please do not ship items back without first obtaining your RMA number.
📧 Start a return: info@quickshipsurplus.com